Our client/survivor:

• Anyone who has experienced domestic or sexual violence.

Our service personnel:

• Social workers
• Psychologists
• Lawyers

Services we provide:

• Legal advice and legal assistance
• Psychological counseling
• Child protection services
• Temporary shelter services
• Trusted phone advice
• Social Work Services

Legal advice and legal assistance

We provide legal advice and legal assistance to clients to protect their rights as a result of violence.

• Providing legal advice and information
• Assisting legal entities in filing lawsuits, petitions, and complaints
• Assist in gathering evidence
• Participate as a proxy
• Professional advocacy services
• Liaison with legal authorities

Psychological counseling​​​​​​

Help and support to get out of a psychological crisis and get back to normal.

• Individual psychological counseling
• Support group training
• Group psychotherapy
• Referral to psychological centers and mental health institutions

Child Protection Services:

Services to protect the rights of abused children and empower them to overcome violence are provided to children and their families.

• Psychological counseling and support
• Psychological and physical health rehabilitation services
• Support group and life skills training
• Continuity of educational services at all levels
• Family reunification services

Temporary shelter services:

Children and women whose lives, safety, and health are threatened by domestic or sexual violence will be placed under protection for a period of 7 days to 3 months.

Protecting security:

Protecting life and health and preventing re-exposure to violence.

Rehabilitation Services: Restoring mental and physical health

Empowerment: Providing services to empower people to overcome violence and solve their problems. It includes:

• Provide advice and information
• Assess the situation
• Assistance in obtaining civil documents
• Referral to social welfare services
• Liaise with the joint team of the respective territory

Reliable phone service:

If it is not possible to come and get advice and information in person, we are on the phone number 96490505 for 24 hours a day to give advice and information.

• Psychological counseling
• Provide information about services and organizations for victims of domestic and sexual violence
• Referral to necessary services

Service hours:​​​​​​

• Monday - Friday 9:00- 18:00
• Lunch time 13:00-14:00
• Saturday and Sunday off.
• (Consultation time: 40 minutes)

Online consultation and chat bot services:

Services based on our website and social pages

• Basic psychological counseling
• Providing legal advice and information
• Provide information about required services and information about service providers
• Mediation services

Service Limits:

• Services cannot be provided to people who are under influence of alcohol, drugs or psychoactive substances.
• Services cannot be provided to persons with severe mental illness, incapacitated persons, or violent offenders.
• No direct financial or material aid will be provided.
• No out-of-work or home visits.
• The client's safety cannot be protected outside of the temporary shelter.